Refund & Cancellation Policy
Introduction
This Refund & Cancellation Policy outlines the terms under which refunds and cancellations for flight bookings made through Airfare Swift are processed. Please read this policy carefully before making a booking.
1. General Policy
All flight bookings made through Airline Services are generally non-refundable and non-transferable unless explicitly stated otherwise by the specific fare rules of the airline. The ability to cancel or change a flight, and any associated refunds, are strictly governed by the terms and conditions of the airline that issued the ticket.
Airline Services acts as an intermediary and processes bookings on behalf of the customer with the respective airlines. We do not control the refund or cancellation policies of the airlines.
2. Cancellations by Customer
If you wish to cancel your booking, you must contact Airline Services customer support immediately by phone at +1 (877) 974-0011. Cancellation requests submitted via email or other methods may experience delays and might not be processed within the required timeframes.
Please note that most discounted or unpublished fares are highly restrictive and may not permit cancellations or may incur significant penalties.
3. Changes to Bookings
Changes to existing bookings (e.g., date changes, name corrections) are subject to the airline's policies and may incur change fees and/or fare differences. Airline Services may also charge a service fee for processing such changes.
Not all tickets allow changes. Please verify the fare rules associated with your ticket before requesting any modifications.
4. Refunds
Refunds, if applicable, are processed according to the airline's refund policy. The refund amount, if any, will be determined by the airline after deducting any applicable cancellation fees, penalties, or non-refundable components (e.g., service fees, taxes).
Refund processing times vary by airline and can take anywhere from 4 to 12 weeks. Airline Services will facilitate the refund process between you and the airline but cannot guarantee specific timelines or outcomes.
Our service fees are generally non-refundable once the booking service has been rendered.
5. Force Majeure & Airline Changes
In cases of flight cancellations or significant schedule changes by the airline due to unforeseen circumstances (e.g., weather, natural disasters, airline operational issues), the airline's policy on rebooking or refunds will apply. Airline Services will assist you in communicating with the airline but cannot be held responsible for outcomes beyond our control.
6. Contact Us for Assistance
For any questions regarding cancellations, changes, or refunds, please contact our customer support team at +1 (877) 974-0011.